I picked the brake shop at random for a front-end alignment. I am the type of guy who never allows anyone to work on or service any vehicle I own with the exception of things I do not have the tools for such as an alignment. Immediately I picked up all these guys sincerity and honesty. They will let you know if something is not needed at the time as well as what is necessary immediately. Carl is knowledgeable and seems eager to make the customer happy. He's been helpful even with questions on repairs I may be doing myself. I send anyone who ask for a shop to them with confidence. My girlfriend is now a regular for all of her services, she loves the customer service. - Alonzo R.
The alignment went better than I thought it would. The cost was also lower than I thought it would be. I had a very good experience. - Tom G.
Friendly staff, fast service. Although my problem was not resolved with the diagnosed parts being replaced, the staff was very apologetic and quick to check my vehicle. Time constraints didn't allow me to leave my vehicle. I will definitely bring my vehicle back again. - John H.
Great experience. I've been to quite a few mechanics and these guys are the best. Honest with high quality work. Not the cheapest but definitely not the most expensive and they do the job right. I've recommended them multiple times to friends, family and strangers and will continue to do so. - David C.
My experience was great! The team has great customer service skills!!! Carl & Gene both kept me informed about what they found during their vehicle inspection and diagnostic tests. They were open and honest about all of their findings as well as with pricing. There was no haggling or telling you what you should/ should not do, they left the decision of having any major services done one the evaluation was completed. Thank you guys for such an awesome experience from beginning to end. Terrance was also great with getting me to work on time and picking me up after work to retrieve my vehicle. The conversations to and from were refreshing and very professional. A job well done!!! - Sharon V.
I've always had good experiences at The Brake Shop Total Car Care. - John P.
Service was good and I appreciate the heads up on other potential issues. - Gordon J.
They do great work at reasonable prices and are a very knowledgeable and friendly staff. - Michael G.
The staff is friendly, honest, and not pushy. Everything was explained to me including different options. There were no surprises and quality work. - Kim G.
Carl took great care as usual in determining exactly what my 12 year old car needed. His knowledge and professionalism is unsurpassed. Rick has an outstanding crew and I wholeheartedly recommend The Brake Shop to family and friends in the Phoenix area. Thanks again for superior and prompt service. - 5 Star Customer Review